Buying a new phone system is one of the most important investments that your business will make, buy the wrong one and it can cost you dearly.

By integrating the latest technology, including IP Telephony, you can fully network your HQ, regional offices, remote and home workers, providing secure and seamless inter-branch communications between staff as though they were in one office. This will help you provide increased levels of service to your customers and callers. Formitech works with a range of enterprises, all with their own unique requirements.

Whatever the requirements, Formitech works closely with all clients ensuring that the right system is specified for their needs. This involves complete consultancy, project management, including planning, design and specification right through to installation and end user training.

For a quotation, advice or further information please click here.

Make your small business sound like a big business. Your Automated Attendant will greet callers with a list of menu options that you determine. A typical menu might sound like this: "Thank you for calling ABC Company. If you know your party’s extension, please dial it now. To dial by name press 1... for customer service press 2... for sales press 3... or to speak to an operator, press 0." You can even have sub menus. For example, after pressing 3 for sales, callers could hear another menu that says, "For Equipment Sales, press 1... For Service Sales, press 2... etc."

• Conveys a professional image to incoming callers
• Provides many of the features of expensive phone systems without the big price tag
• No expensive equipment or software to purchase
• Works with your current phones and phone lines, including office phones, cell phones and VOIP lines
• System can reach you wherever you are by calling one or more phones (i.e. office phone, cell phone etc.)
• Your employees can be scattered in different locations around the country or around the world, but they can all be part of the system
• Local Canadian numbers and Canada/US toll free numbers
• Utilize our sophisticated voice mailboxes or use your own
• Transfer an existing local and/or toll free number for use with the service, or simply forward your existing number(s)

Conferencing includes many valuable features, including entry and exit tones and/or messages (caller name recordings), conference recording and playback, roll call, lecture mode, self mute mode, conference security and sub-conferencing. Many of the features can be accessed using simple key presses on your telephone keypad.

Moderator and Participant Commands:

• Self Mute - Mute and unmute yourself. This is helpful if you are in a noisy environment and do not wish to disturb the conference.
• Roll Call - Listen to a list of everyone in the conference. The roll call is only heard by the Moderator or Participant.
• Sub-Conference - Enter or exit a sub-conference, which is like going into the hallway to have a separate discussion.

 

Moderator-Only Commands:

• Conference Recording
• Conference Playback
• Lecture Mode
• Lock Conference

Formitech Business Phone Line is a low-cost plug-and-play solution for single line users.  Designed for small sites such as retail outlets, the Small Business Phone Line is primarily a supplement to our Business Solutions.  In both cases the solution acts exactly the same as your existing phone system (no new phones to buy) and as a stand-alone device (your computer does not have to be on to use the phone) and allows for free on-net calling as well as huge savings on all landline calls.

For retail sites Formitech can also provide a central management system, either as the Hosted PBX or premises IP PBX Business Solution, and then tie as many additional one or two line sites together for free site-to-site calling in addition to all regular VoIP call savings.

Residential or remote office users, also tied to a central management system, Formitech supplies easy to install and use ATAs (Analogue Telephone Adaptor), which enable the Customer to connect standard phones.

What we offer:

• A to Z call termination (Worldwide Call Termination)
• Use your own device, soft phone, Asterisk, PBX or switch
• USA/Canada Premium tier-1
• Keep your number with number portability
• Connect as many phones as you wish
• Pay as you go pricing scheme is available
• Very competitive rates
• Flexible Dialing Rules
• Friendly customer support staff
• Free Asterisk Configuration support
• Support available in English and French

What we offer:

• Premium Quality Domestic and Toll free DIDs
• International DIDs in over 30 countries
• Unlimited channels DID numbers
• CNAM, Voicemail, e411, e911, SIP URIs
• Digital Receptionist (IVR), Recordings, Calling Queues
• Ring Groups, Callback, Failover destination, Call Forwarding
• Detailed CDR also available in xls, csv, sql and xml
• 6 seconds billing increment

DID Routing options:

• SIP, IAX
• Ring Group
• Call Forwarding
• Callback
• Failover
• Voicemail
• Digital Receptionist
• Calling Queues